A telehealth clinic can hold every licence it needs and still be unable to take a card or run an ad, because payment and advertising are governed by a private standard rather than by a licensing board. These articles cover what that standard expects of a clinic's providers, prescribing workflow and patient records.
Telehealth clinic compliance
A LegitScript reviewer asks how a telehealth clinic handles an adverse event, a complaint and a product recall, and the answer that fails is a policy nobody has used, because governance is assessed on the record of decisions rather than on the document describing who would make them.
· 5 min read
Telehealth clinic compliance
Google Ads Healthcare Certification is the approval telehealth advertisers plan for, and the other channels a growth team relies on, paid social, native, affiliate, email and SMS, each apply their own healthcare rules, so a certified brand can still find four of its five channels closed.
· 5 min read
Telehealth clinic compliance
Analytics, advertising pixels, session recorders and chat widgets on pages where a patient describes a condition are a live regulatory issue independent of LegitScript, and a certification reviewer reading your site with developer tools open sees exactly the same tags an enforcement lawyer would.
· 5 min read
Telehealth clinic compliance
An asynchronous telehealth model is workable where the states served permit it, but a LegitScript reviewer assesses whether a genuine prescribing decision happens, and the evidence for that is the intake logic, the contraindication screening and the rate at which prescribers actually decline.
· 5 min read
Telehealth clinic compliance
Clinical practice in the United States is licensed state by state, so a telehealth clinic has three separate coverage maps to reconcile, and the gap a LegitScript reviewer finds is almost always between where the marketing runs and where a prescriber or a pharmacy is actually permitted to operate.
· 5 min read
Telehealth clinic compliance
Operating without LegitScript certification does not produce a single dramatic failure, it produces four quieter ones in sequence: payments that are declined or frozen, advertising that will not serve, partners that decline diligence, and a rebuild done under time pressure.
· 5 min read
Telehealth clinic compliance
A website privacy policy is not a Notice of Privacy Practices, and the gap between the two is one of several disclosure defects that a LegitScript reviewer, a state board and a hesitant patient all notice for exactly the same reason.
· 5 min read
Telehealth clinic compliance
A certification reviewer assesses the pharmacy that dispenses for your clinic as closely as it assesses the clinic itself, and a partner whose NABP accreditation, permitted activities or interstate licensing cannot be verified becomes your problem rather than theirs.
· 5 min read
Telehealth clinic compliance
Google Ads Healthcare Certification is filed per advertising account and references your public LegitScript listing, which means holding certification does not switch your ads on and telehealth advertisers routinely lose weeks discovering that in the wrong order.
· 5 min read
Telehealth clinic compliance
A telehealth clinic that dispenses medicines is coded into MCC 5122 or MCC 5912, both classified by the card networks as high integrity risk, and that classification is what obliges your acquiring bank to register and vet you rather than simply board you.
· 6 min read